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  • FAQs

    Who is eligible to apply for a loan?

    As long as you are on Controller and Accountant General’s Departments or other government or private organisations that have partnered with Bayport, you are eligible to apply for a loan with us.

    What do I need to get a loan?

    It’s simple; all you need is a recent pay slip, any of your national ID’s, a bank statement that shows your income, and two (2) passport sized photographs.

    Bayport interest rates appear too high.
    • Our target to disburse within thirty (30) minutes of application entails the commitment of resources to put together the necessary infrastructure for speedy delivery.
    • As a non-deposit taking institution that borrows from the banking system and other investors to on-lend to our clientele, our charges have to reflect our cost of borrowing.
    • Delays in effecting deduction at the employer’s end tend to extend the period of borrowing by up to three (3) months, however, we do not adjust the interest rate charged to the customer to reflect the extra period. This tends to reduce the effective cost of borrowing for the customers.
    • We waive the requirement for the customer to provide collateral security in respect of loans issued, which is a precondition to borrow from our competitors, especially money lenders.
    • Our interest rates are fixed for the entire duration of the loan, whereas, banks normally operate a variable interest rate. This provides a saving for our customer during periods of increasing interest rates.
    • Customers who are unable to meet their loans payment schedule due to terminal ailment or death, do not have their families tasked to pay, compared to other money lenders.
    There is a high incidence of over deduction.
    • Over deduction is a source of worry for Bayport Financial Service because it affects our operation adversely as much as it affects our customers. However, the problem is not exclusive to Bayport Savings and Loans. It affects all our competitors.
    • Where an over deduction occurs, Bayport Savings and Loans endeavors to effect the refund as quickly as possible as long as the customer is not in arrears. However, the restatement of the outstanding loan balance to reflect the refund becomes difficult and tends to delay completion of repayment by the customer. Bayport Savings and Loans is therefore working with its various employer partners to address the problem permanently.
    • In a situation where an over deduction has occurred, we recommend that where the customer can afford to, they allow the over deduction to go to offset their loan balance. This will mean early completion of repayment, thus the customer becomes eligible for a new loan earlier than would have been the case.
    • In line with our objective of mitigating customer inconvenience where over deductions occur, Bayport Savings and Loans pays out refunds in respect of over deductions to our customers even before the amount deducted is released by the employer to us.
    • In order to further reduce the inconvenience created by over deductions,our Customer Service Department is on standby to deal with all customer complaints and queries.
    Do I need collateral to get a Bayport loan?

    You do not need any collateral for your loan. It’s unsecured.

    What can I use my loan for?

    We encourage our customers to borrow for the right reasons but you can use your loan for education fees and other income generating ventures.

    I am not a civil servant nor is the company I work for approved by Bayport, how do I get a loan?

    At the moment you would not  get a loan. However, if your organisation has more than 100 employees, Bayport can enter an agreement with your employer to enable you and your colleagues to borrow from us.

    How much of loan can I get?

    Currently, you can borrow any amount up to GHC 15,000 as long as you meet our affordability criteria.

    Is my salary enough to get a loan?

    Any salary is enough for a loan as long as you pass our affordability criteria.

    Which is your cheapest loan product?

    The 60 month product is the cheapest product as you can spread your loan payments over 5 years. However, we offer 1, 3, 6, 12, 24 and 36 month loan products as well for shorter loan payments.

    Can I pay my loan early if I want?

    It is possible to pay your loan off early. Please call our Customer Service Department on 0302-770991 or our toll free on 0800-10016 (Vodafone only) for further details.

    How long does it take for the loan to be disbursed?

    You can get your loan instantly after the loan processing procedure at the branch or larger amounts are paid into your bank account within 24 hours.

    I’ve heard there are delays in payment of loans into an account.

    Delays in loan payments are usually due to documentation issues or provision of incomplete information.

    Can my Bayport loan be used to pay off my other loans/debts?

    Yes, for loan consolidation purposes, please call our Customer Service Department on 0302-770991 or our toll free number on 0800-10016 (Vodafone only).

    Can I increase a current loan amount?

    Yes, you can replace your current loan with a higher amount or take a second loan.

    If my monthly deductions are more than what was agreed, what should I do?

    It is uncommon for this to happen, but if it does, please inform your nearest Bayport branch immediately so as to fix the error.

    How do I make a complaint?

    Naturally, we pride ourselves on the quality of our service, and the products we offer. However, should you feel you need to make a complaint, please visit your nearest Bayport branch for assistance. Alternatively, you can contact our Customer Service Department on 0302-770991 or on our toll free number on 0800-10016 (Vodafone only) 

     

     

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Bayport Mobile Banking Terms & Conditions

BAYPORT MOBILE BANKING TERMS & CONDITIONS

These Terms and Conditions govern the Customer’s use of Bayport’s Mobile Banking Service (the “Terms and Conditions”).

These Terms and Conditions take effect (begin) when you register for Mobile Banking. Bayport may change these Terms and Conditions from time to time. The latest version of the Terms and Conditions applies each time you use our Mobile Banking services.

You must read these terms carefully before using the Service. By registering to use the service or also by virtue of your continued usage of the Service, you shall be deemed to have accepted and be bound by these terms as well as other terms governing the service, as amended from time to time. If you reject these terms and conditions you cannot use the functionalities of our Mobile Banking services and cannot continue to Log-on to these services.

DEFINITIONS

In this Terms & Conditions the following expressions shall have the following meaning:

  • the institution” means Bayport Savings and Loans PLC (Bayport) and its successors and assigns.
  • the Customer” means an account holder of Bayport who is now or henceforth registered on the Bayport Mobile Banking Service.
  • ‘Mobile Banking Service” ( “the Service”) –means the system that enables the Customer to access his/her account and transact business, or obtain information on financial products and services via the use of his/her mobile phone.
  • ‘Personal Identification Number’ means any confidential Pin, Code or number issued to the Customer by the institution which may be used to access the Electronic Banking Service or to execute instructions.

No Customer shall use the Service without understanding and agreeing to the Terms and Conditions of the Service.

By using the Service, the Customer thereby agrees and consents to these Terms and Conditions, which form the contract between the Customer and Bank. 

The Service shall be governed by these terms and conditions as amended by the institution from time to time.

These terms and conditions shall be in addition to and not in derogation of other terms and conditions relating to any Account of the Customer and/or the respective service provided by the institution unless otherwise specifically stated.

In consideration of the institution allowing the Customer access to the Service, the Customer agrees with the institution as follows:

HARDWARE AND SOFTWARE REQUIREMENT

a) The Customer shall access the Service by a mobile device which is web-enabled and allows secure SSL traffic which is also capable of receiving text messages.

b) The Customer shall remain solely responsible for the purchase and maintenance of the device and the purchase of data to access the service.

BAYPORT MOBILE BANKING 

A. Bayport Mobile Banking is another channel of banking which is accessed through a mobile device. 

B. All Bayport customers will be put on our mobile money platform. By completing the registration process, you agree that your mobile number should be put on the platform.

C. To access these features on your mobile device, you have to dial *729# and complete the registration process.

D. The customer shall not complete the registration process on his/her mobile device without familiarizing himself/herself or reading the Terms and Conditions.

PIN AND CONFIDENTIALITY

a) The Customer shall initiate all Mobile Banking transactions or inquiries by use of his/her mobile banking pin.

b) The Customer shall not create a password or PIN that will be easy for others to determine. .

c)  The Customer shall keep his / her password or PIN confidential. The Customer shall act in good faith, exercise reasonable care and diligence in keeping the password or pin confidential. At no time and under no circumstances shall the customer disclose the password or PIN to any person or permit the mobile device to come into the possession or control of any other person.

d) The Customer shall not write his/her password or PIN or keep his/her mobile device in an open place to prevent third parties having access to his/her password or PIN and/or mobile device. The Customer shall be fully responsible for any accidental or unauthorized access to the mobile device, or for any accidental or unauthorized disclosure of the password or PIN to any other person and shall bear the risks of  the password or PIN being used by unauthorised persons for unauthorised purposes.

f) The Customer shall change his/her password or PIN immediately it comes to the notice of a third party.

g) Where a Customer notifies the institution of his intention to change his/her password or PIN resulting from memory loss, the institution shall with the consent of the Customer immediately reset the old password or PIN and then allow the Customer to enter a new password or PIN PROVIDED THAT the institution shall not be responsible for any loss that occurs between the period of such memory loss and the time that a new password or PIN is entered by the Customer.

h) Until the institution receives actual notice from the Customer (either in person,  by designated email or by means of telephone at such telephone numbers as the institution may from time to time prescribe about the password or PIN being in the control or possession of an unauthorized person, the institution is exempted from any liability whatsoever for complying with any or all instruction(s) given by means of the Customer’s password or PIN, if in any way the password or PIN comes to the notice of a third party.

i)  The use of the Customer’s mobile device or password or PIN by any other person with his/her authorization shall be considered the same as the Customer’s written signature authorizing the institution to complete any transaction or request communicated through the Service.

j) The Customer shall be responsible for any instruction(s) given through the Customer’s password or PIN. Accordingly, the institution shall not be responsible for any fraudulent, erroneous or duplicate instructions given through the Customer’s password or PIN.

k)  Sharing of the Customer’s password or PIN is strongly discouraged by the institution and shall be done at the Customer’s sole risk and peril.

l) The Customer shall not leave his/her mobile phone for accessing the Service at any place where a third party may have access to them.

CUSTOMER’S RESPONSIBILITIES

a) The Customer shall be absolutely responsible for safeguarding his/her password or PIN. Accordingly, the institution is expressly exempted from any liability arising from unauthorized access to the Customer’s account as a result of the Customer’s failure to safeguard his/ her password or PIN.

b) The Customer shall ensure the secrecy of his/her password or PIN. Accordingly, the institution is expressly exempted from any liability arising from the Customer’s breach of duty of secrecy.

c) The Customer acknowledges that it is the sole responsibility of the Customer to ensure that the use of the Service is in accordance with the rules and regulations of the applicable law. The Customer undertakes not to use the Service to effect payment(s) for any illegal purposes (i.e. transactions not permitted under applicable laws, rules and regulations) including but not limited to money laundering, the transmission of any unlawful, libelous, offensive or obscene material.

d) The Customer shall be required to acquaint himself/herself with the process for using the Service and that he/she shall be responsible for any error made while using the Service.

e) It is the responsibility of the Customer to advise the institution immediately of any change in his mobile number or loss/theft of mobile phone or loss/theft of plastic card by adopting the procedure laid down by the institution for the purpose. 

f) The Telecom Service provider of the Customer may levy charges for each SMS / internet and the institution is not liable for any dispute that will arise between such telecom service provider and the Customer

g) The institution shall upon receipt of notice of loss or theft of mobile device, de-activate the service. The institution is not responsible for any loss of funds, relating to the loss/theft of a plastic card, that occurs between the period of such loss/theft and the time that the service is de-activated by the institution

CUSTOMER’S GUIDELINES

a) The Customer shall provide true, accurate, current and complete information about himself/herself as requested by the institution during the registration process. The Customer shall not misrepresent his /her identity.

b) The Customer shall not assign or make any commercial use of the Service.

c)   The instructions of the Customer shall be effected only after authentication under his/her PIN or through any other mode of verification as may be later stipulated at the discretion of the institution.

d) While it shall be the endeavour of the institution to carry out the instructions received from the Customer promptly, it shall not be responsible for the delay/failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of law. The Customer expressly authorizes the institution to access his/her account information required for offering the services under the Service.

e) The Customer understands that the institution may send “rejection” or “cannot process” the request messages for the service request(s) sent by the Customer which could not be executed for any reason.

f) The Customer  expressly  authorizes  the  Bank  to  carry  out  all  requests/ transactions purporting to have been received from his/her mobile device and authenticated with his/her password/PIN In the case of payment facilities like funds transfer etc. the customer shall be deemed to have expressly authorised the institution to make the payment when a request is received from him/her.

g) The content and information on the institution’s website as well as all rights to the web site are the property of the institution. The Customer is only allowed to use the content and information as expressly authorized by the Services. Accordingly, the Customer shall not copy, reproduce, distribute, or create any derivative work from the content and information.

BUSINESS DAYS AND NOTICE OF INTERRUPTIONS

a) Electronic Banking services are available every business day including weekends and holidays except as provided below:

i) technical failure or problems with a Communication System directly or

indirectly involved in providing Internet and Banking Services, be it the institution’s or a third party’s;

ii) problems with a telecommunication or electricity service; or

iii) other circumstances beyond our control

b) The institution may occasionally perform maintenance on systems and equipment, and this may result in error messages or interrupted Services.

c) The institution shall within twenty-four hours of a disruption or anticipated disruption inform the Customer through short messaging system or other means determined by the institution.

d) If Mobile Banking services are unavailable for any reason, the Customer should communicate with the institution in any other way so that the Customer limits potential losses on the Customer’s Account.

RECENCY OF INFORMATION

a. All account information provided through Mobile Banking will be (current) as of the end of the preceding business day and will not reflect Bank transfers or deposits made since the end of the preceding business day and are subject to further adjustment and corrections.

b.  It is the responsibility of the Customer to provide correct information to the institution through the use of the Facility or any other method. In case of any discrepancy in this information, the Customer understands that the institution will not be in any way responsible for action taken based on the information. The institution will endeavour to correct the error promptly wherever possible on a best effort basis, if the customer reports such error in information.

c. The Customer understands that the institution will try, to the best of its ability and effort, to provide accurate information and shall not hold the institution responsible for any errors or omissions that will occur due to reasons beyond the control of the institution.

d. The Customer accepts that the institution shall not be responsible for any errors which will occur in spite of the steps taken by the institution to ensure the accuracy of the information and shall not have any claim against the institution in an event of any loss/damage suffered as a consequence of an information provided by the institution found to be not correct.

TRANSFERS TO AND FROM ACCOUNTS AUTHORIZATION

a)  The Customer expressly authorizes the institution to debit the appropriate account in the amount of any bank transfer initiated through the Mobile Banking Service by the Customer or by any person who is authorized by the Customer to use his/her password or PIN.

b) The institution may treat any such bank transfer from the appropriate account the same as a duly executed written withdrawal or transfer.

c) The institution shall upon the request of the customer make available to the customer in comprehensible form, information on conditions of transfer through the system as follows:

(i) an indication of the time needed for the funds to be credited to the account of the institution of the beneficiary;

(ii)        an indication of the time needed for the funds credited to the account of the institution to be credited to the account of the beneficiary;

(iii)      details of any charges payable by the Customer; and

(iv)       details of any complaints and redress procedures available to the customer and means of access to them.

d.The institution will upon the receipt of a transfer in favour of the Customer, provide the Customer with information in a comprehensible form, including:

 (i)        the unique reference enabling the Customer to identify the transaction;

 (ii)      the original amount of the transfer; and

(iii)      the amount of charges payable by the Customer;

e) The institution will endeavor to make the funds transfer available to the Customer within the time limit agreed.

LIMITATIONS OF SERVICES

a) The Customer’s ability to initiate bank transfers between accounts may be limited by the terms of the Customer’s agreement with the institution.

LIABILITIES OF THE INSTITUTION

a) The institution will take reasonably practicable steps to ensure that its systems in connection with the Service are installed with adequate security designs and to control and manage the risks in operating the systems, taking into account any law, rules, regulations, guidelines, circulars, codes of conduct and prevailing market practices which may be applicable to the institution, from time to time.

b) Due to the nature of the Service, the institution does not warrant that access to the Service shall be uninterrupted, timely, or error free. The institution may suspend any of the services provided to the customer under the Service  without notice where the institution considers it necessary or advisable to do so, for example to protect the Customer when there is a suspected breach of security  or the institution needs to suspend the Services for maintenance  or where  other urgent  reasons so require.

The institution will within twenty-four hours inform the Customer through short messaging system, our website(s) or other means determined by the institution, if any of the services is not available

c) In the event that the institution has levied any charge to the Customer, which is specifically expressed to be for a particular service that is not available (which for the avoidance of doubt shall not mean any periodic fee charged for the Service as a whole) then the institution shall reimburse the Customer this Other than reimbursing any sum as set out above, the institution will have no further liability to the Customer.

LIMITATION OF BANK’S LIABILITY

a) To the fullest extent permitted by law, the institution shall not be liable whatsoever for any loss, damage, or claim arising out of any delay or failure in the performance of the Mobile Banking in accordance with the Terms and Conditions.

b) The institution’s duties and responsibilities to the Customer are strictly limited to those described in these Terms and Conditions, except with respect to any provisions of the law applying to electronic fund transfers that cannot be varied or waived by agreement.

In no event, will the institution be liable for any consequential, special or punitive damages, or for any direct or indirect loss, that the Customer may incur or suffer in connection with the Service, even if the institution has been informed of the possibility of such damages.

c) To the fullest extent permitted by law, the institution shall not be liable at any time to the Customer or any other person for any loss, charge, fee, penalty, expense or other damage resulting from any failure or delay of the performance of the institution’s responsibilities which is caused or occasioned by any act or thing beyond the institution’s reasonable control, including without limitation, legal restraint, interruption of transmission or communication facilities, equipment failure, electrical or computer failure, war, emergency conditions, act of God, fire, storm, or other catastrophe.

d) The institution shall not be liable whatsoever for any damage or loss caused by the act, error, or omission of the Customer or any person purported to be acting for the Customer.

e) The institution shall not be liable for any fraud or loss that arises from the use of the Customer’s password or PIN.

LIABILITY FOR UNAUTHORISED OR ERRONEOUS TRANSFERS

a) The Customer shall bear all security risks arising from the use of the Service except the institution’s internal risks such as internal fraud and identity theft and/or access to any Information or Report or any other information as a result of such use by the Customer or any other person authorized by the customer.

b) If, in the reasonable opinion of the institution, there is no negligence, fraud or fault on the part of the Customer, the Customer shall not be liable for loss or misplacement of funds caused by unauthorised transactions conducted through the use of the Service as a result of : –

 (i) a computer crime which should have been prevented by the risks control and         management measures had the institution adopted such measures in accordance with Clause 10(a);or

 (ii) a human or system error of the institution.

c) The Customer shall be responsible for all unauthorized or erroneous transactions initiated through Mobile Banking.

d) The Customer shall indemnify the institution, its officers and employees against all liabilities, claims, demand, losses, damages, costs, charges and expenses of any kind (including, without limitation, legal fees on a full indemnity basis) which may be incurred by any of them and all actions or proceedings which may be brought by or against any of them in connection with the provision of the Service, unless it is due to the gross negligence or wilful default of the institution, or its officers or employees

NOTICE OF TRANSACTIONS

The institution shall notify the Customer of any transaction on the Customer’s account through electronic notification or a physical receipt as follows:

a) Transaction amount;

b) Transaction type;

c) Any fees charged;

d) Unique transaction reference;

e) Date and time of transaction; and

f) Identifying details of the recipient of an outbound transaction or of the sender of an inbound transaction

ADDITIONAL SERVICES

a) The institution may from time to time, make additional services available through Electronic Banking and will notify the customer of the availability and the terms and conditions of these additional services.

b) The Customer, by using these additional services when they become available, agrees to be bound by any additional instructions, procedures, terms and          conditions provided to him/her concerning these additional services.

FEES AND CHARGES

a) The service is currently free. The institution reserves the right to charge the Customer a fee for the use of the services provided under the Service. Display of such charges on the institution’s website, Head Office and branches in a standard form determined by the institution would serve as sufficient notice and the same is binding on the Custom

b) Fees may be collected from the Customer in such manner and at such intervals as the institution may specify. The Customer authorizes the institution to debit any of his accounts with any fees and/or charges in relation to the use and/or termination of the services.

c) The institution shall give the Customer a prompt that continuing with the signing on process for any transaction would be taken as the Customer having read and accepted these Terms and Conditions.

d)The institution shall give seven (7) days prior notice to the Customer of a change in the fee structure through short messaging service or any other means determined by the institution .This shall be binding on the Customer if the Customer continues to maintain or use the services after the effective date of this Agreement.

INDEMNITY

a) In consideration of the institution providing the Service, the Customer agrees to indemnify and hold the institution harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses which the institution may at any time incur, sustain, suffer or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto.

b) The Customer shall indemnify the institution for unauthorized access by any third party to any information/instructions/triggers given by the Customer or breach of confidentiality.

SERVICE CHANGES AND DISCONTINUATION

a) The institution reserves the right to change or discontinue, temporarily or permanently the service at any time. In order to maintain the security and integrity of the Service, the institution may also suspend the Customer’s access to the service at any time. The institution will endeavour, in all cases, to inform the Customer through Short Messaging Service or other means determined by the institution within twenty-four hours thereof.

b) The institution will not be liable to the Customer or any third party for any modification or discontinuation of the service.

c) The Customer may cancel the Service by written request to the institution at any time.

NOTICES

a) All notices and other communications to the Customer shall be in writing and delivered to the email address and phone number (text message), the Customer has provided to the institution.

b) All notices and other communications to the institution from the Customer shall be in writing and delivered to the institution’s address.

COMPLAINTS

a) The institution will endeavour to maintain a functional consumer complaints unit to which the Customer shall lodge complaints, if any, through phone calls, electronic mails, short messaging service and personal visit.

b) The institution will endeavour to display the address, telephone numbers, and electronic mail address of the complaints resolution desk prominently at its branches and through its published electronic media channels (such as website, social media handles and publications).

MARKETING BY POST, EMAIL OR TEXT MESSAGES

A. If the Customer give the institution permission, the institution may use the Customer’s Personal Information to contact the customer about products, services, and special offers from the institution or other companies that may interest the customer via post, email, or text message. 

B. If the Customer is not interested in these sales marketing the Customer may contact the institution, and the institution will stop.

AMENDMENTS 

A. The institution reserves the right to lay down further terms and conditions or to amend these Terms and Conditions (including any fees or charges) pursuant to the introduction of new products or technology or to take into consideration any increase in costs or decrease in the institution’s return or for security, legal, regulatory or market reasons or changes in internationally accepted Banking 

B. The institution will give reasonable notice to the Customer of any addition and/or changes to these Terms and Conditions (which notice shall, in the absence of exceptional circumstances, be of 30 days). Such revised Terms and Conditions shall be binding on the Customer if the Customer continues to maintain or use the services on or after the effective date.

RECORDS RETENTION AND DATA PROTECTION

The institution will store information and instructions received from you through any means or device(s) used, for  a minimum of six years, as required by law,  and such information will be accessed by employees of the institution (as is deemed necessary) on need-to-know basis.

b) The institution will comply with Data Protection Act, 2012(Act 843) and all applicable laws and regulations relating to the processing of personal data or privacy or any amendments and re-enactments thereof and shall procure that its employees observe the provisions of the same.

SETTLEMENT OF DISPUTES

a) Any dispute arising from the Terms and Conditions, shall be settled amicably and where attempt at amicable settlement is unsuccessful, by arbitration in accordance with the Alternative Dispute Resolution Act, 2010 (Act 768) or any statutory modification or replacement thereof.

b) The parties may by written agreement waive reference of any dispute arising under the Terms and Conditions to arbitration so that any dispute may be adjudicated by a court of competent jurisdiction.

GOVERNING LAW

These Terms and Conditions and the rights and obligations of the institution and the Customer shall be governed by and construed in accordance with the laws of Ghana.

JURISDICTION

The courts of Ghana shall have exclusive jurisdiction in any action or proceeding relating to these Terms and Conditions.