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    Who is eligible to apply for a loan?

    As long as you are on Controller and Accountant General’s Departments or other government or private organisations that have partnered with Bayport, you are eligible to apply for a loan with us.

    What do I need to get a loan?

    It’s simple; all you need is a recent pay slip, any of your national ID’s, a bank statement that shows your income, and two (2) passport sized photographs.

    Bayport interest rates appear too high.
    • Our target to disburse within thirty (30) minutes of application entails the commitment of resources to put together the necessary infrastructure for speedy delivery.
    • As a non-deposit taking institution that borrows from the banking system and other investors to on-lend to our clientele, our charges have to reflect our cost of borrowing.
    • Delays in effecting deduction at the employer’s end tend to extend the period of borrowing by up to three (3) months, however, we do not adjust the interest rate charged to the customer to reflect the extra period. This tends to reduce the effective cost of borrowing for the customers.
    • We waive the requirement for the customer to provide collateral security in respect of loans issued, which is a precondition to borrow from our competitors, especially money lenders.
    • Our interest rates are fixed for the entire duration of the loan, whereas, banks normally operate a variable interest rate. This provides a saving for our customer during periods of increasing interest rates.
    • Customers who are unable to meet their loans payment schedule due to terminal ailment or death, do not have their families tasked to pay, compared to other money lenders.
    There is a high incidence of over deduction.
    • Over deduction is a source of worry for Bayport Financial Service because it affects our operation adversely as much as it affects our customers. However, the problem is not exclusive to Bayport Savings and Loans. It affects all our competitors.
    • Where an over deduction occurs, Bayport Savings and Loans endeavors to effect the refund as quickly as possible as long as the customer is not in arrears. However, the restatement of the outstanding loan balance to reflect the refund becomes difficult and tends to delay completion of repayment by the customer. Bayport Savings and Loans is therefore working with its various employer partners to address the problem permanently.
    • In a situation where an over deduction has occurred, we recommend that where the customer can afford to, they allow the over deduction to go to offset their loan balance. This will mean early completion of repayment, thus the customer becomes eligible for a new loan earlier than would have been the case.
    • In line with our objective of mitigating customer inconvenience where over deductions occur, Bayport Savings and Loans pays out refunds in respect of over deductions to our customers even before the amount deducted is released by the employer to us.
    • In order to further reduce the inconvenience created by over deductions,our Customer Service Department is on standby to deal with all customer complaints and queries.
    Do I need collateral to get a Bayport loan?

    You do not need any collateral for your loan. It’s unsecured.

    What can I use my loan for?

    We encourage our customers to borrow for the right reasons but you can use your loan for education fees and other income generating ventures.

    I am not a civil servant nor is the company I work for approved by Bayport, how do I get a loan?

    At the moment you would not  get a loan. However, if your organisation has more than 100 employees, Bayport can enter an agreement with your employer to enable you and your colleagues to borrow from us.

    How much of loan can I get?

    Currently, you can borrow any amount up to GHC 15,000 as long as you meet our affordability criteria.

    Is my salary enough to get a loan?

    Any salary is enough for a loan as long as you pass our affordability criteria.

    Which is your cheapest loan product?

    The 60 month product is the cheapest product as you can spread your loan payments over 5 years. However, we offer 1, 3, 6, 12, 24 and 36 month loan products as well for shorter loan payments.

    Can I pay my loan early if I want?

    It is possible to pay your loan off early. Please call our Customer Service Department on 0302-770991 or our toll free on 0800-10016 (Vodafone only) for further details.

    How long does it take for the loan to be disbursed?

    You can get your loan instantly after the loan processing procedure at the branch or larger amounts are paid into your bank account within 24 hours.

    I’ve heard there are delays in payment of loans into an account.

    Delays in loan payments are usually due to documentation issues or provision of incomplete information.

    Can my Bayport loan be used to pay off my other loans/debts?

    Yes, for loan consolidation purposes, please call our Customer Service Department on 0302-770991 or our toll free number on 0800-10016 (Vodafone only).

    Can I increase a current loan amount?

    Yes, you can replace your current loan with a higher amount or take a second loan.

    If my monthly deductions are more than what was agreed, what should I do?

    It is uncommon for this to happen, but if it does, please inform your nearest Bayport branch immediately so as to fix the error.

    How do I make a complaint?

    Naturally, we pride ourselves on the quality of our service, and the products we offer. However, should you feel you need to make a complaint, please visit your nearest Bayport branch for assistance. Alternatively, you can contact our Customer Service Department on 0302-770991 or on our toll free number on 0800-10016 (Vodafone only) 



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Ghana Corporate Video

Branch Locator

National award for Bayport Ghana’s Mrs Leibel

Mrs Angela Leibel, Deputy Managing Director of Bayport Ghana, received the Outstanding Leadership in Microfinance Award in Ghana’s first National Women in Finance Awards. In this interview with James Mante, Bayport Micro’s Marketing Manager, Angela talks about herself, the unsecured lending industry and her dreams for Bayport Ghana.

What does the award mean to you personally, and why is it significant for Bayport Ghana?

The award demonstrates that with the right goals, training, attitude and environment, any woman can achieve great heights in leadership and have a positive impact on society. It showcases Bayport Ghana as an employer that believes in women empowerment and creates the environment for its female employees to succeed.

Why are you passionate about finance in general and microfinance in particular?

I have seen first-hand how access to finance, no matter how small the amount, can improve the livelihood of families and society in general, when it is properly deployed in economic activity. Customer testimonials confirm to me on a daily basis how, through my work at Bayport, many homes are positively impacted. These stories fuel my passion to do even more. Believe me, it is humbling to see parents, who once could not pay for their wards to attend school, now able to do so. It is fulfilling to see the positive impact of economic and social activity generated in communities simply because Bayport Ghana “sowed the seed”. Finally, most people wrongly believe that microfinance institutions stay small and are unprofitable. I have seen microfinance institutions, such as UT Bank and K-rep Bank, grow from “Mom & Pop shops” to commercial banks.

How did you get involved in the microfinance industry?

In 1999, I worked on a United Nations Development Programme project called “Microstart Ghana” that reviewed the operations of selected microfinance institutions, including rural banks. We looked at their micro-lending products and the impact they had on businesses and individuals. Those with the best business practices were recommended for a grant for onward lending and capacity building. A year later I was asked to work on the project again and I’ve been involved in the sector ever since.

What is your role at Bayport Ghana?

As the Deputy Managing Director I look after the interests of our key stakeholders. This includes creating
shareholder value, staying attuned to our customers’ needs and meeting statutory obligations. One of my
priorities is helping our Bayporteers to be ready to make a difference every day, The Bayport Way.

What is your dream for Bayport Ghana?

Hmm…strange that you should ask! I have written it down in detail in my little prayer request book. Here is
a summary: I dream of a company with local and international repute, which leads the financial sector and is a true
household name in Ghana. I dream of Bayporteers who are proud of their company and display a general “Ubuntu” spirit, and an organisational culture where everybody gives their best and rallies round our strategic objectives.
Finally, I dream of a company with happy customers who boast about the services they receive.

Tell us about your career history, family, hobbies and interests, role models.

I come from a family of six and am the third of four siblings. My parents are still alive and have been married for 57 years. I am married to Gilbert and we have nine kids, our foster kids included. I am thankful to God that I have a wonderful and very supportive family. I have been with Bayport for nine years. Prior to that, I worked in the leasing industry with LEASAFRIC. I have also worked on World Bank-funded projects, namely the Non-Performing Asset Recovery Trust (NPART ) in Uganda and Ghana. My role models are generally selfless people and I am inspired by the life and work of Mahatma Gandhi. My parents are my immediate role models. My hobbies are reading, listening to classical music, grooming and mentoring kids.

What message do you have for women in Bayport Ghana and in the financial services industry?

The task we have set ourselves in this industry transforms lives, households and communities. We are change agents and give meaning to life by putting smiles on the faces of our staff and customers. Our guiding principle should be to do whatever we do to the best of our abilities as if we are doing it unto our maker, who has given us the gift of life, and not unto men. With hard work, discipline, commitment and the right attitude, the sky will be the starting point. Remember to consciously strive to make a difference every day – The Bayport Way.

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